- Incorrect Purchase key error
- How to update the Ultimate Addons for Visual Composer prior to version 3.16.8?
- Activate your License Key of the Ultimate Addons for WPBakery Page Builder (Formerly Visual Composer)
- Force Check Updates
- How to update plugin manually through FTP
- Update Theme or Plugin through Brainstorm Core
- Popup Form Method to Activate License Key of the Ultimate Addons for WPBakery Page Builder
- Increasing Memory Limit
- Background Image Sizes Explained
- How to hide a row on specific device?
- Not all Ultimate Addon elements are in Visual Composer list?
- If you are using a customized / skinned / modified Visual Composer
- Black bar / strip with the Video Background
- Error! Envato API error: Username and/or API Key invalid.
- Error on unzipping package
- Don’t have the “Design Options” tab in Edit Row?
- How to replicate our demo site?
- Uncaught TypeError: Cannot read property ‘left’ of undefined
Unable to Upload Ultimate Addons for WPBakery Page Builder ZIP File: File Unzipped During Download
If you encounter an issue where the Ultimate Addons for WPBakery Page Builder ZIP file is unzipped during download, it is likely due to your browser settings most commonly with the Safari browser.
This problem prevents you from uploading the plugin to WordPress, which requires the plugin file to be in ZIP format.
To resolve this issue, you need to disable the auto-unzip setting in your Safari browser (and check similar settings in other browsers too). Follow the steps for your specific browser below:
Safari Browser
- Open the Safari menu and navigate to Safari > Settings.
- Under the General tab, locate and uncheck the option that says:
“Open ‘safe’ files after downloading.” - Now, return to your Store account and download the Ultimate Addons for WPBakery Page Builder ZIP file again. It should remain zipped.
Firefox Browser
- Open the Firefox menu (☰ at the top right) and go to Settings > General > Applications.
- In the search bar, type ZIP.
- For the ZIP file type, change the Action to either Always Ask or Save File.
Chrome Browser
By default, Google Chrome does not automatically unzip downloaded files. You should not face this issue in Chrome.
However, if you’re still experiencing the issue:
- Temporarily disable all browser extensions, as one of them may be triggering the unzip behavior.
- Avoid clicking or previewing the ZIP file directly from the Downloads bar or tab in Chrome.
Note: If you click on the downloaded ZIP file from your browser’s Downloads section, it may appear to unzip automatically. Instead, go to your Downloads folder directly and use the ZIP file from there to upload in WordPress.
Other Browsers
For any other browsers not mentioned here, refer to that browser’s support team or documentation to manage download behavior.
Final Steps
Once you’ve successfully downloaded the ZIP file for Ultimate Addons for WPBakery Page Builder, you can upload it to WordPress.
Need any help? Check out our Documentation for more guidance.
We don't respond to the article feedback, we use it to improve our support content.
